Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03398
VM0003398Platinummember3398@example.test · +601110003398 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
4,905
Current loyalty balance
Lifetime Spend
RM 6,132
Across 41 visits
Total Visits
41
Since 2024-08-15
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,905 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 16
Outlet purchase
2026-07-24 · Member activity · RM 113.25
App session
2026-07-12 · OPLUMO Outlet 16
Points credited
2026-06-30 · Member activity · RM 128.35
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 16
Outlet purchase
2026-06-06 · Member activity · RM 143.45
Points credited
2026-05-25 · OPLUMO Outlet 16
Outlet purchase
2026-05-13 · Member activity · RM 158.55