Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03391
VM0003391Membermember3391@example.test · +601110003391 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
278
Current loyalty balance
Lifetime Spend
RM 348
Across 7 visits
Total Visits
7
Since 2026-03-06
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
109d
2026-06-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
278 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 9
Outlet purchase
2026-06-10 · Member activity · RM 43.50
App session
2026-05-29 · OPLUMO Outlet 9
Points credited
2026-05-17 · Member activity · RM 49.30
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 9
Outlet purchase
2026-04-23 · Member activity · RM 55.10
Points credited
2026-04-11 · OPLUMO Outlet 9
Outlet purchase
2026-03-30 · Member activity · RM 60.90