Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03376
VM0003376Goldmember3376@example.test · +601110003376 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
3,300
Current loyalty balance
Lifetime Spend
RM 4,126
Across 22 visits
Total Visits
22
Since 2025-05-03
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,300 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 11
Outlet purchase
2026-05-04 · Member activity · RM 117.00
App session
2026-04-22 · OPLUMO Outlet 11
Points credited
2026-04-10 · Member activity · RM 132.60
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 11
Outlet purchase
2026-03-17 · Member activity · RM 148.20
Points credited
2026-03-05 · OPLUMO Outlet 11
Outlet purchase
2026-02-21 · Member activity · RM 163.80