Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03368
VM0003368Membermember3368@example.test · +601110003368 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
289
Current loyalty balance
Lifetime Spend
RM 362
Across 13 visits
Total Visits
13
Since 2026-01-08
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
289 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 3
Outlet purchase
2026-07-31 · Member activity · RM 21.75
App session
2026-07-19 · OPLUMO Outlet 3
Points credited
2026-07-07 · Member activity · RM 24.65
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 3
Outlet purchase
2026-06-13 · Member activity · RM 27.55
Points credited
2026-06-01 · OPLUMO Outlet 3
Outlet purchase
2026-05-20 · Member activity · RM 30.45