Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03361
VM0003361Membermember3361@example.test · +601110003361 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
358
Current loyalty balance
Lifetime Spend
RM 448
Across 6 visits
Total Visits
6
Since 2026-05-03
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
358 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 13
Outlet purchase
2026-07-20 · Member activity · RM 50.25
App session
2026-07-08 · OPLUMO Outlet 13
Points credited
2026-06-26 · Member activity · RM 56.95
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 13
Outlet purchase
2026-06-02 · Member activity · RM 63.65
Points credited
2026-05-21 · OPLUMO Outlet 13
Outlet purchase
2026-05-09 · Member activity · RM 70.35