Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03320
VM0003320Silvermember3320@example.test · +601110003320 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
1,154
Current loyalty balance
Lifetime Spend
RM 1,443
Across 32 visits
Total Visits
32
Since 2024-11-25
Average Order Value
RM 60
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
125d
2026-06-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,154 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 6
Outlet purchase
2026-05-25 · Member activity · RM 45.00
App session
2026-05-13 · OPLUMO Outlet 6
Points credited
2026-05-01 · Member activity · RM 51.00
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 6
Outlet purchase
2026-04-07 · Member activity · RM 57.00
Points credited
2026-03-26 · OPLUMO Outlet 6
Outlet purchase
2026-03-14 · Member activity · RM 63.00