Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00332
VM0000332Silvermember332@example.test · +601110000332 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,580
Current loyalty balance
Lifetime Spend
RM 1,976
Across 16 visits
Total Visits
16
Since 2025-10-14
Average Order Value
RM 134
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,580 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 10
Outlet purchase
2026-06-29 · Member activity · RM 100.50
App session
2026-06-17 · OPLUMO Outlet 10
Points credited
2026-06-05 · Member activity · RM 113.90
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 10
Outlet purchase
2026-05-12 · Member activity · RM 127.30
Points credited
2026-04-30 · OPLUMO Outlet 10
Outlet purchase
2026-04-18 · Member activity · RM 140.70