Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 03318
VM0003318Goldmember3318@example.test · +601110003318 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted Out
Points Balance
3,047
Current loyalty balance
Lifetime Spend
RM 3,810
Across 38 visits
Total Visits
38
Since 2024-10-19
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,047 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 4
Outlet purchase
2026-08-04 · Member activity · RM 75.75
App session
2026-07-23 · OPLUMO Outlet 4
Points credited
2026-07-11 · Member activity · RM 85.85
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 4
Outlet purchase
2026-06-17 · Member activity · RM 95.95
Points credited
2026-06-05 · OPLUMO Outlet 4
Outlet purchase
2026-05-24 · Member activity · RM 106.05