Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03317
VM0003317Platinummember3317@example.test · +601110003317 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
6,025
Current loyalty balance
Lifetime Spend
RM 7,532
Across 38 visits
Total Visits
38
Since 2024-06-16
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,025 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 3
Outlet purchase
2026-04-01 · Member activity · RM 126.00
App session
2026-03-20 · OPLUMO Outlet 3
Points credited
2026-03-08 · Member activity · RM 142.80
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 3
Outlet purchase
2026-02-12 · Member activity · RM 159.60
Points credited
2026-01-31 · OPLUMO Outlet 3
Outlet purchase
2026-01-19 · Member activity · RM 176.40