Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03316
VM0003316Goldmember3316@example.test · +601110003316 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,945
Current loyalty balance
Lifetime Spend
RM 3,682
Across 31 visits
Total Visits
31
Since 2024-11-01
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
167d
2026-04-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,945 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 2
Outlet purchase
2026-04-13 · Member activity · RM 83.25
App session
2026-04-01 · OPLUMO Outlet 2
Points credited
2026-03-20 · Member activity · RM 94.35
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 2
Outlet purchase
2026-02-24 · Member activity · RM 105.45
Points credited
2026-02-12 · OPLUMO Outlet 2
Outlet purchase
2026-01-31 · Member activity · RM 116.55