Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 03311
VM0003311Membermember3311@example.test · +601110003311 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
130
Current loyalty balance
Lifetime Spend
RM 164
Across 1 visits
Total Visits
1
Since 2026-04-18
Average Order Value
RM 134
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
130 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 14
Outlet purchase
2026-04-24 · Member activity · RM 100.50
App session
2026-04-12 · OPLUMO Outlet 14
Points credited
2026-03-31 · Member activity · RM 113.90
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 14
Outlet purchase
2026-03-07 · Member activity · RM 127.30
Points credited
2026-02-23 · OPLUMO Outlet 14
Outlet purchase
2026-02-11 · Member activity · RM 140.70