Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00331
VM0000331Goldmember331@example.test · +601110000331 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
3,736
Current loyalty balance
Lifetime Spend
RM 4,671
Across 25 visits
Total Visits
25
Since 2025-06-06
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,736 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 9
Outlet purchase
2026-07-31 · Member activity · RM 133.50
App session
2026-07-19 · OPLUMO Outlet 9
Points credited
2026-07-07 · Member activity · RM 151.30
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 9
Outlet purchase
2026-06-13 · Member activity · RM 169.10
Points credited
2026-06-01 · OPLUMO Outlet 9
Outlet purchase
2026-05-20 · Member activity · RM 186.90