Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03307
VM0003307Silvermember3307@example.test · +601110003307 · Preferred outlet: OPLUMO Outlet 10
WeekendApp User
Consent Status
Opted Out
Points Balance
1,341
Current loyalty balance
Lifetime Spend
RM 1,677
Across 11 visits
Total Visits
11
Since 2026-01-15
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
87d
2026-07-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,341 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 10
Outlet purchase
2026-07-02 · Member activity · RM 114.75
App session
2026-06-20 · OPLUMO Outlet 10
Points credited
2026-06-08 · Member activity · RM 130.05
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 10
Outlet purchase
2026-05-15 · Member activity · RM 145.35
Points credited
2026-05-03 · OPLUMO Outlet 10
Outlet purchase
2026-04-21 · Member activity · RM 160.65