Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03296
VM0003296Silvermember3296@example.test · +601110003296 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,226
Current loyalty balance
Lifetime Spend
RM 2,783
Across 38 visits
Total Visits
38
Since 2024-09-15
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,226 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 16
Outlet purchase
2026-07-01 · Member activity · RM 47.25
App session
2026-06-19 · OPLUMO Outlet 16
Points credited
2026-06-07 · Member activity · RM 53.55
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 16
Outlet purchase
2026-05-14 · Member activity · RM 59.85
Points credited
2026-05-02 · OPLUMO Outlet 16
Outlet purchase
2026-04-20 · Member activity · RM 66.15