Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03295
VM0003295Goldmember3295@example.test · +601110003295 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,522
Current loyalty balance
Lifetime Spend
RM 5,653
Across 31 visits
Total Visits
31
Since 2024-11-03
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,522 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 15
Outlet purchase
2026-04-15 · Member activity · RM 117.00
App session
2026-04-03 · OPLUMO Outlet 15
Points credited
2026-03-22 · Member activity · RM 132.60
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 15
Outlet purchase
2026-02-26 · Member activity · RM 148.20
Points credited
2026-02-14 · OPLUMO Outlet 15
Outlet purchase
2026-02-02 · Member activity · RM 163.80