Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03268
VM0003268Goldmember3268@example.test · +601110003268 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,503
Current loyalty balance
Lifetime Spend
RM 4,379
Across 25 visits
Total Visits
25
Since 2025-02-16
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
168d
2026-04-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,503 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 5
Outlet purchase
2026-04-12 · Member activity · RM 133.50
App session
2026-03-31 · OPLUMO Outlet 5
Points credited
2026-03-19 · Member activity · RM 151.30
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 5
Outlet purchase
2026-02-23 · Member activity · RM 169.10
Points credited
2026-02-11 · OPLUMO Outlet 5
Outlet purchase
2026-01-30 · Member activity · RM 186.90