Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03260
VM0003260Goldmember3260@example.test · +601110003260 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,662
Current loyalty balance
Lifetime Spend
RM 3,328
Across 23 visits
Total Visits
23
Since 2025-06-14
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
86d
2026-07-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,662 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 14
Outlet purchase
2026-07-03 · Member activity · RM 127.50
App session
2026-06-21 · OPLUMO Outlet 14
Points credited
2026-06-09 · Member activity · RM 144.50
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 14
Outlet purchase
2026-05-16 · Member activity · RM 161.50
Points credited
2026-05-04 · OPLUMO Outlet 14
Outlet purchase
2026-04-22 · Member activity · RM 178.50