Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00326
VM0000326Goldmember326@example.test · +601110000326 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted In
Points Balance
3,628
Current loyalty balance
Lifetime Spend
RM 4,536
Across 37 visits
Total Visits
37
Since 2024-09-28
Average Order Value
RM 106
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
93d
2026-07-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,628 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 4
Outlet purchase
2026-06-26 · Member activity · RM 79.50
App session
2026-06-14 · OPLUMO Outlet 4
Points credited
2026-06-02 · Member activity · RM 90.10
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 4
Outlet purchase
2026-05-09 · Member activity · RM 100.70
Points credited
2026-04-27 · OPLUMO Outlet 4
Outlet purchase
2026-04-15 · Member activity · RM 111.30