Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03259
VM0003259Silvermember3259@example.test · +601110003259 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted Out
Points Balance
2,390
Current loyalty balance
Lifetime Spend
RM 2,988
Across 24 visits
Total Visits
24
Since 2025-06-19
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
63d
2026-08-07
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,390 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 13
Outlet purchase
2026-07-26 · Member activity · RM 115.50
App session
2026-07-14 · OPLUMO Outlet 13
Points credited
2026-07-02 · Member activity · RM 130.90
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 13
Outlet purchase
2026-06-08 · Member activity · RM 146.30
Points credited
2026-05-27 · OPLUMO Outlet 13
Outlet purchase
2026-05-15 · Member activity · RM 161.70