Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03235
VM0003235Platinummember3235@example.test · +601110003235 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
5,918
Current loyalty balance
Lifetime Spend
RM 7,398
Across 38 visits
Total Visits
38
Since 2024-09-07
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
96d
2026-07-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,918 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 6
Outlet purchase
2026-06-23 · Member activity · RM 126.75
App session
2026-06-11 · OPLUMO Outlet 6
Points credited
2026-05-30 · Member activity · RM 143.65
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 6
Outlet purchase
2026-05-06 · Member activity · RM 160.55
Points credited
2026-04-24 · OPLUMO Outlet 6
Outlet purchase
2026-04-12 · Member activity · RM 177.45