Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03224
VM0003224Silvermember3224@example.test · +601110003224 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
2,078
Current loyalty balance
Lifetime Spend
RM 2,599
Across 14 visits
Total Visits
14
Since 2025-09-26
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,078 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 12
Outlet purchase
2026-05-06 · Member activity · RM 114.75
App session
2026-04-24 · OPLUMO Outlet 12
Points credited
2026-04-12 · Member activity · RM 130.05
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 12
Outlet purchase
2026-03-19 · Member activity · RM 145.35
Points credited
2026-03-07 · OPLUMO Outlet 12
Outlet purchase
2026-02-23 · Member activity · RM 160.65