Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03218
VM0003218Silvermember3218@example.test · +601110003218 · Preferred outlet: OPLUMO Outlet 6
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,142
Current loyalty balance
Lifetime Spend
RM 1,428
Across 32 visits
Total Visits
32
Since 2024-10-14
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
167d
2026-04-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,142 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 6
Outlet purchase
2026-04-13 · Member activity · RM 29.25
App session
2026-04-01 · OPLUMO Outlet 6
Points credited
2026-03-20 · Member activity · RM 33.15
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 6
Outlet purchase
2026-02-24 · Member activity · RM 37.05
Points credited
2026-02-12 · OPLUMO Outlet 6
Outlet purchase
2026-01-31 · Member activity · RM 40.95