Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03205
VM0003205Membermember3205@example.test · +601110003205 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
624
Current loyalty balance
Lifetime Spend
RM 781
Across 10 visits
Total Visits
10
Since 2026-01-20
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
100d
2026-07-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
624 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 10
Outlet purchase
2026-06-19 · Member activity · RM 74.25
App session
2026-06-07 · OPLUMO Outlet 10
Points credited
2026-05-26 · Member activity · RM 84.15
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 10
Outlet purchase
2026-05-02 · Member activity · RM 94.05
Points credited
2026-04-20 · OPLUMO Outlet 10
Outlet purchase
2026-04-08 · Member activity · RM 103.95