Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03200
VM0003200Membermember3200@example.test · +601110003200 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
873
Current loyalty balance
Lifetime Spend
RM 1,092
Across 12 visits
Total Visits
12
Since 2025-10-23
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
153d
2026-05-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
873 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 5
Outlet purchase
2026-04-27 · Member activity · RM 66.00
App session
2026-04-15 · OPLUMO Outlet 5
Points credited
2026-04-03 · Member activity · RM 74.80
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 5
Outlet purchase
2026-03-10 · Member activity · RM 83.60
Points credited
2026-02-26 · OPLUMO Outlet 5
Outlet purchase
2026-02-14 · Member activity · RM 92.40