Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03188
VM0003188Goldmember3188@example.test · +601110003188 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,918
Current loyalty balance
Lifetime Spend
RM 4,898
Across 40 visits
Total Visits
40
Since 2024-08-16
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,918 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 10
Outlet purchase
2026-07-07 · Member activity · RM 108.75
App session
2026-06-25 · OPLUMO Outlet 10
Points credited
2026-06-13 · Member activity · RM 123.25
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 10
Outlet purchase
2026-05-20 · Member activity · RM 137.75
Points credited
2026-05-08 · OPLUMO Outlet 10
Outlet purchase
2026-04-26 · Member activity · RM 152.25