Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03182
VM0003182Membermember3182@example.test · +601110003182 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted Out
Points Balance
953
Current loyalty balance
Lifetime Spend
RM 1,192
Across 12 visits
Total Visits
12
Since 2026-01-10
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
953 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 4
Outlet purchase
2026-07-15 · Member activity · RM 70.50
App session
2026-07-03 · OPLUMO Outlet 4
Points credited
2026-06-21 · Member activity · RM 79.90
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 4
Outlet purchase
2026-05-28 · Member activity · RM 89.30
Points credited
2026-05-16 · OPLUMO Outlet 4
Outlet purchase
2026-05-04 · Member activity · RM 98.70