Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 03171
VM0003171Silvermember3171@example.test · +601110003171 · Preferred outlet: OPLUMO Outlet 10
WeekendApp User
Consent Status
Opted In
Points Balance
1,517
Current loyalty balance
Lifetime Spend
RM 1,897
Across 30 visits
Total Visits
30
Since 2025-01-15
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,517 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 10
Outlet purchase
2026-06-09 · Member activity · RM 48.75
App session
2026-05-28 · OPLUMO Outlet 10
Points credited
2026-05-16 · Member activity · RM 55.25
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 10
Outlet purchase
2026-04-22 · Member activity · RM 61.75
Points credited
2026-04-10 · OPLUMO Outlet 10
Outlet purchase
2026-03-29 · Member activity · RM 68.25