Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00317
VM0000317Goldmember317@example.test · +601110000317 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,736
Current loyalty balance
Lifetime Spend
RM 3,420
Across 18 visits
Total Visits
18
Since 2025-10-25
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
43d
2026-08-27
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,736 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-27 · OPLUMO Outlet 12
Outlet purchase
2026-08-15 · Member activity · RM 116.25
App session
2026-08-03 · OPLUMO Outlet 12
Points credited
2026-07-22 · Member activity · RM 131.75
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 12
Outlet purchase
2026-06-28 · Member activity · RM 147.25
Points credited
2026-06-16 · OPLUMO Outlet 12
Outlet purchase
2026-06-04 · Member activity · RM 162.75