Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03160
VM0003160Goldmember3160@example.test · +601110003160 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
3,036
Current loyalty balance
Lifetime Spend
RM 3,796
Across 34 visits
Total Visits
34
Since 2024-12-04
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,036 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 16
Outlet purchase
2026-07-09 · Member activity · RM 95.25
App session
2026-06-27 · OPLUMO Outlet 16
Points credited
2026-06-15 · Member activity · RM 107.95
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 16
Outlet purchase
2026-05-22 · Member activity · RM 120.65
Points credited
2026-05-10 · OPLUMO Outlet 16
Outlet purchase
2026-04-28 · Member activity · RM 133.35