Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 03154
VM0003154Silvermember3154@example.test · +601110003154 · Preferred outlet: OPLUMO Outlet 10
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,265
Current loyalty balance
Lifetime Spend
RM 1,582
Across 25 visits
Total Visits
25
Since 2025-05-16
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
79d
2026-07-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,265 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 10
Outlet purchase
2026-07-10 · Member activity · RM 47.25
App session
2026-06-28 · OPLUMO Outlet 10
Points credited
2026-06-16 · Member activity · RM 53.55
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 10
Outlet purchase
2026-05-23 · Member activity · RM 59.85
Points credited
2026-05-11 · OPLUMO Outlet 10
Outlet purchase
2026-04-29 · Member activity · RM 66.15