Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03152
VM0003152Goldmember3152@example.test · +601110003152 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted Out
Points Balance
3,553
Current loyalty balance
Lifetime Spend
RM 4,442
Across 32 visits
Total Visits
32
Since 2025-01-24
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
65d
2026-08-05
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,553 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 8
Outlet purchase
2026-07-24 · Member activity · RM 96.75
App session
2026-07-12 · OPLUMO Outlet 8
Points credited
2026-06-30 · Member activity · RM 109.65
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 8
Outlet purchase
2026-06-06 · Member activity · RM 122.55
Points credited
2026-05-25 · OPLUMO Outlet 8
Outlet purchase
2026-05-13 · Member activity · RM 135.45