Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03151
VM0003151Membermember3151@example.test · +601110003151 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
601
Current loyalty balance
Lifetime Spend
RM 751
Across 5 visits
Total Visits
5
Since 2026-05-20
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
601 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 7
Outlet purchase
2026-07-19 · Member activity · RM 114.00
App session
2026-07-07 · OPLUMO Outlet 7
Points credited
2026-06-25 · Member activity · RM 129.20
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 7
Outlet purchase
2026-06-01 · Member activity · RM 144.40
Points credited
2026-05-20 · OPLUMO Outlet 7
Outlet purchase
2026-05-08 · Member activity · RM 159.60