Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03128
VM0003128Goldmember3128@example.test · +601110003128 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
3,831
Current loyalty balance
Lifetime Spend
RM 4,789
Across 35 visits
Total Visits
35
Since 2024-11-24
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
72d
2026-07-29
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,831 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 1
Outlet purchase
2026-07-17 · Member activity · RM 122.25
App session
2026-07-05 · OPLUMO Outlet 1
Points credited
2026-06-23 · Member activity · RM 138.55
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 1
Outlet purchase
2026-05-30 · Member activity · RM 154.85
Points credited
2026-05-18 · OPLUMO Outlet 1
Outlet purchase
2026-05-06 · Member activity · RM 171.15