Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03116
VM0003116Membermember3116@example.test · +601110003116 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
261
Current loyalty balance
Lifetime Spend
RM 326
Across 2 visits
Total Visits
2
Since 2026-03-31
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
261 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 6
Outlet purchase
2026-04-06 · Member activity · RM 102.75
App session
2026-03-25 · OPLUMO Outlet 6
Points credited
2026-03-13 · Member activity · RM 116.45
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 6
Outlet purchase
2026-02-17 · Member activity · RM 130.15
Points credited
2026-02-05 · OPLUMO Outlet 6
Outlet purchase
2026-01-24 · Member activity · RM 143.85