Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 03082
VM0003082Goldmember3082@example.test · +601110003082 · Preferred outlet: OPLUMO Outlet 6
LunchNew Joiner
Consent Status
Opted Out
Points Balance
4,060
Current loyalty balance
Lifetime Spend
RM 5,075
Across 30 visits
Total Visits
30
Since 2025-02-25
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,060 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 6
Outlet purchase
2026-07-20 · Member activity · RM 123.75
App session
2026-07-08 · OPLUMO Outlet 6
Points credited
2026-06-26 · Member activity · RM 140.25
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 6
Outlet purchase
2026-06-02 · Member activity · RM 156.75
Points credited
2026-05-21 · OPLUMO Outlet 6
Outlet purchase
2026-05-09 · Member activity · RM 173.25