Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03080
VM0003080Platinummember3080@example.test · +601110003080 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
5,690
Current loyalty balance
Lifetime Spend
RM 7,114
Across 41 visits
Total Visits
41
Since 2024-05-18
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,690 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 4
Outlet purchase
2026-04-26 · Member activity · RM 126.00
App session
2026-04-14 · OPLUMO Outlet 4
Points credited
2026-04-02 · Member activity · RM 142.80
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 4
Outlet purchase
2026-03-09 · Member activity · RM 159.60
Points credited
2026-02-25 · OPLUMO Outlet 4
Outlet purchase
2026-02-13 · Member activity · RM 176.40