Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03065
VM0003065Silvermember3065@example.test · +601110003065 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
1,636
Current loyalty balance
Lifetime Spend
RM 2,046
Across 15 visits
Total Visits
15
Since 2025-08-22
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,636 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 6
Outlet purchase
2026-04-19 · Member activity · RM 101.25
App session
2026-04-07 · OPLUMO Outlet 6
Points credited
2026-03-26 · Member activity · RM 114.75
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 6
Outlet purchase
2026-03-02 · Member activity · RM 128.25
Points credited
2026-02-18 · OPLUMO Outlet 6
Outlet purchase
2026-02-06 · Member activity · RM 141.75