Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03056
VM0003056Silvermember3056@example.test · +601110003056 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
1,672
Current loyalty balance
Lifetime Spend
RM 2,091
Across 10 visits
Total Visits
10
Since 2025-11-10
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
171d
2026-04-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,672 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 14
Outlet purchase
2026-04-09 · Member activity · RM 132.00
App session
2026-03-28 · OPLUMO Outlet 14
Points credited
2026-03-16 · Member activity · RM 149.60
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 14
Outlet purchase
2026-02-20 · Member activity · RM 167.20
Points credited
2026-02-08 · OPLUMO Outlet 14
Outlet purchase
2026-01-27 · Member activity · RM 184.80