Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03038
VM0003038Membermember3038@example.test · +601110003038 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
888
Current loyalty balance
Lifetime Spend
RM 1,110
Across 35 visits
Total Visits
35
Since 2024-11-06
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
888 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 13
Outlet purchase
2026-06-29 · Member activity · RM 19.50
App session
2026-06-17 · OPLUMO Outlet 13
Points credited
2026-06-05 · Member activity · RM 22.10
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 13
Outlet purchase
2026-05-12 · Member activity · RM 24.70
Points credited
2026-04-30 · OPLUMO Outlet 13
Outlet purchase
2026-04-18 · Member activity · RM 27.30