Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00302
VM0000302Membermember302@example.test · +601110000302 · Preferred outlet: OPLUMO Outlet 14
App UserFamily
Consent Status
Opted In
Points Balance
719
Current loyalty balance
Lifetime Spend
RM 899
Across 20 visits
Total Visits
20
Since 2025-06-18
Average Order Value
RM 41
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
136d
2026-05-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
719 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 14
Outlet purchase
2026-05-14 · Member activity · RM 30.75
App session
2026-05-02 · OPLUMO Outlet 14
Points credited
2026-04-20 · Member activity · RM 34.85
Win-back campaign delivered
2026-04-08 · OPLUMO Outlet 14
Outlet purchase
2026-03-27 · Member activity · RM 38.95
Points credited
2026-03-15 · OPLUMO Outlet 14
Outlet purchase
2026-03-03 · Member activity · RM 43.05