Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00301
VM0000301Silvermember301@example.test · +601110000301 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
984
Current loyalty balance
Lifetime Spend
RM 1,231
Across 37 visits
Total Visits
37
Since 2024-10-13
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
984 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 13
Outlet purchase
2026-07-11 · Member activity · RM 24.75
App session
2026-06-29 · OPLUMO Outlet 13
Points credited
2026-06-17 · Member activity · RM 28.05
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 13
Outlet purchase
2026-05-24 · Member activity · RM 31.35
Points credited
2026-05-12 · OPLUMO Outlet 13
Outlet purchase
2026-04-30 · Member activity · RM 34.65