Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03001
VM0003001Silvermember3001@example.test · +601110003001 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
2,142
Current loyalty balance
Lifetime Spend
RM 2,678
Across 19 visits
Total Visits
19
Since 2025-08-02
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,142 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 10
Outlet purchase
2026-06-10 · Member activity · RM 126.75
App session
2026-05-29 · OPLUMO Outlet 10
Points credited
2026-05-17 · Member activity · RM 143.65
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 10
Outlet purchase
2026-04-23 · Member activity · RM 160.55
Points credited
2026-04-11 · OPLUMO Outlet 10
Outlet purchase
2026-03-30 · Member activity · RM 177.45