Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02996
VM0002996Membermember2996@example.test · +601110002996 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
381
Current loyalty balance
Lifetime Spend
RM 477
Across 4 visits
Total Visits
4
Since 2026-06-01
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
76d
2026-07-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
381 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 5
Outlet purchase
2026-07-13 · Member activity · RM 99.75
App session
2026-07-01 · OPLUMO Outlet 5
Points credited
2026-06-19 · Member activity · RM 113.05
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 5
Outlet purchase
2026-05-26 · Member activity · RM 126.35
Points credited
2026-05-14 · OPLUMO Outlet 5
Outlet purchase
2026-05-02 · Member activity · RM 139.65