Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02990
VM0002990Silvermember2990@example.test · +601110002990 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
1,990
Current loyalty balance
Lifetime Spend
RM 2,489
Across 23 visits
Total Visits
23
Since 2025-08-09
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
30d
2026-09-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,990 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-09 · OPLUMO Outlet 16
Outlet purchase
2026-08-28 · Member activity · RM 66.75
App session
2026-08-16 · OPLUMO Outlet 16
Points credited
2026-08-04 · Member activity · RM 75.65
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 16
Outlet purchase
2026-07-11 · Member activity · RM 84.55
Points credited
2026-06-29 · OPLUMO Outlet 16
Outlet purchase
2026-06-17 · Member activity · RM 93.45