Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02984
VM0002984Platinummember2984@example.test · +601110002984 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
5,084
Current loyalty balance
Lifetime Spend
RM 6,356
Across 36 visits
Total Visits
36
Since 2024-10-07
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
102d
2026-06-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,084 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 10
Outlet purchase
2026-06-17 · Member activity · RM 119.25
App session
2026-06-05 · OPLUMO Outlet 10
Points credited
2026-05-24 · Member activity · RM 135.15
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 10
Outlet purchase
2026-04-30 · Member activity · RM 151.05
Points credited
2026-04-18 · OPLUMO Outlet 10
Outlet purchase
2026-04-06 · Member activity · RM 166.95