Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02981
VM0002981Membermember2981@example.test · +601110002981 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
582
Current loyalty balance
Lifetime Spend
RM 728
Across 24 visits
Total Visits
24
Since 2025-06-30
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
582 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 7
Outlet purchase
2026-08-06 · Member activity · RM 24.75
App session
2026-07-25 · OPLUMO Outlet 7
Points credited
2026-07-13 · Member activity · RM 28.05
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 7
Outlet purchase
2026-06-19 · Member activity · RM 31.35
Points credited
2026-06-07 · OPLUMO Outlet 7
Outlet purchase
2026-05-26 · Member activity · RM 34.65