Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02957
VM0002957Silvermember2957@example.test · +601110002957 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,181
Current loyalty balance
Lifetime Spend
RM 2,727
Across 21 visits
Total Visits
21
Since 2025-07-15
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
91d
2026-07-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,181 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 17
Outlet purchase
2026-06-28 · Member activity · RM 113.25
App session
2026-06-16 · OPLUMO Outlet 17
Points credited
2026-06-04 · Member activity · RM 128.35
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 17
Outlet purchase
2026-05-11 · Member activity · RM 143.45
Points credited
2026-04-29 · OPLUMO Outlet 17
Outlet purchase
2026-04-17 · Member activity · RM 158.55