Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02948
VM0002948Silvermember2948@example.test · +601110002948 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,865
Current loyalty balance
Lifetime Spend
RM 2,331
Across 25 visits
Total Visits
25
Since 2025-05-03
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
92d
2026-07-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,865 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-09 · OPLUMO Outlet 8
Outlet purchase
2026-06-27 · Member activity · RM 60.75
App session
2026-06-15 · OPLUMO Outlet 8
Points credited
2026-06-03 · Member activity · RM 68.85
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 8
Outlet purchase
2026-05-10 · Member activity · RM 76.95
Points credited
2026-04-28 · OPLUMO Outlet 8
Outlet purchase
2026-04-16 · Member activity · RM 85.05