Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02936
VM0002936Silvermember2936@example.test · +601110002936 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
1,273
Current loyalty balance
Lifetime Spend
RM 1,591
Across 16 visits
Total Visits
16
Since 2025-12-10
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
33d
2026-09-06
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,273 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-06 · OPLUMO Outlet 13
Outlet purchase
2026-08-25 · Member activity · RM 75.75
App session
2026-08-13 · OPLUMO Outlet 13
Points credited
2026-08-01 · Member activity · RM 85.85
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 13
Outlet purchase
2026-07-08 · Member activity · RM 95.95
Points credited
2026-06-26 · OPLUMO Outlet 13
Outlet purchase
2026-06-14 · Member activity · RM 106.05