Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02921
VM0002921Platinummember2921@example.test · +601110002921 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
5,204
Current loyalty balance
Lifetime Spend
RM 6,506
Across 38 visits
Total Visits
38
Since 2024-08-03
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
131d
2026-05-31
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,204 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 15
Outlet purchase
2026-05-19 · Member activity · RM 116.25
App session
2026-05-07 · OPLUMO Outlet 15
Points credited
2026-04-25 · Member activity · RM 131.75
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 15
Outlet purchase
2026-04-01 · Member activity · RM 147.25
Points credited
2026-03-20 · OPLUMO Outlet 15
Outlet purchase
2026-03-08 · Member activity · RM 162.75